To ensure Christmas delivery in the USA, please place your order by the following dates:
December 14th for Fed Ex ground delivery December 17th for Fed Ex 2 day delivery December 21st for Fed Ex overnight delivery
Where do I enter a coupon code?
Once your items are in the cart, click "Checkout". Once you login or continue as guest, you'll have a textfield where you can enter a coupon code.
Do you ship internationally?
Yes! Gourmet Footwear has partnered with iglobal eCommerce technology provider, iGlobal Stores, to provide international services to consumers outside the USA. Select your country by clicking the flag at the top left of the screen.
Do you accept phone orders?
No, we do not accept phone orders at this time.
How does your sizing work?
All our sizing is in US. Here's our sizing comparison chart:
What happens when I place my order?
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to Fedex records, this information does not match their records, we may need to contact you to confirm. This may delay your order. Please allow up to 4 business days for your order to be processed. You will receive an email with your tracking information once the order ships.
How do I login and access my account? (past orders, etc..)
If you forgot your password click the "Forgot your password" text under the password field.
What's your return policy?
Please Note: We cannot honor returns and exchanges for product purchased from 3rd party retailers (Amazon, etc)
Return shipping charges are the customer's responsibility.
Full Priced Items
If, for any reason, you are not satisfied with your GOURMET purchase, you may return or exchange it within 30 days of the date on your receipt. Please email us at firstname.lastname@example.org start the return / exchange process and receive an RA number. We do not accept returns without an RA number issued by Gourmet customer service. GOURMET does not pay for return shipping. Please ship you return using a carrier that provides a tracking number.
Sale Items are FINAL SALE and are eligible for Exchange Only and must be returned within 10 days of the date of your receipt.
For Exchanges outside of the Continental US, please contact International Customer Support at 1-800-942-0721
Refunds will be made to the original form of payment. GOURMET does not refund shipping charges.
Physical Retail Store and Other Online Retail Purchases unfortunately cannot be accepted for Exchange or Refund from Gourmetfootwear.com.
Please Note: GOURMET only accepts returned merchandise that is received in new, unworn, original condition and in the original, unmarked, undamaged GOURMET box. Any returned merchandise that cannot be sold as new will be returned to the sender. WE DO NOT accept returns like the photo below. It must be packaged in a separate box: