Not for nothin'

FAQ

Where do I enter a coupon code?

Once your items are in the cart, click "Checkout". Once you login or continue as guest, you'll enter your billing and shipping information. When you continue to step two (the second page of the checkout process), you'll have a textfield where you can enter a coupon code.



Do you ship internationally?

Yes, we do accept international orders.

Do you need to ship your order to an address outside of the United States? Do you have a credit card with an international billing address?

GourmetFootwear.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. International Checkout is a leading international ordering provider offering secure international transactions and customer support to over 250 destinations.

To begin, simply put the items you wish to purchase in our Shopping Cart and click the "International Checkout" button. Your items will be transferred to International Checkoutfor secure processing. You may pay by international credit card, PayPal or bank transfer.International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout.

Do you have questions regarding an international order or placing an international order?

Please contact International Checkout customer service department between PST 9am to 8pm at:

Email:
Support@InternationalCheckout.com

Phone:
USA: +001 310 601 8196
UK: +44 20 8133 2436
Australia: +61 28003 4685
Denmark: +45 369 50312
Sweden: +46 4069 35779
Hong Kong: +852 8175 6057
Japan: +81 50553 46826
Finland: +358 (02)3619 0437
Brazil: +55 (11) 3717 5368
Dominican Republic: +1809 202 3017
Ireland: +01 443 3715
Mexico: +55 8421 8266
New Zealand: +09 889 0408



Do you accept phone orders?

No, we do not accept phone orders at this time.



How does your sizing work?

All our sizing is in US. People say our shoes fit like a "Nike" shoe would. Here's our sizing comparison chart:




What happens when I place my order?

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.

When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to Fedex records, this information does not match their records, we may need to contact you to confirm. This may delay your order. Please allow up to 4 business days for your order to be processed.  You will receive an email with your tracking information once the order ships.



How do I login and access my account? (past orders, etc..)

You can click the following link to login with your email and password: http://www.gourmetfootwear.com/account
If you need to create an account, click the following link:
http://www.gourmetfootwear.com/account/register

If you forgot your password click the "Forgot your password" text under the password field.



What's your return policy?

Please Note: We cannot honor returns and exchanges for product purchased from 3rd party retailers (Amazon, etc?)
Return shipping charges are the customer's responsibility.
Full Priced Items
If, for any reason, you are not satisfied with your GOURMET purchase, you may return or exchange it within 30 days of the date on your receipt. Please contact us directly at info@gourmetfootwear.com to request an RA number and coordinate your exchange and/or refund. We do not accept returns without an RA number issued by Gourmet customer service. GOURMET does not pay for return shipping. Please ship you return using a carrier that provdes a tracking number.

Sale Items
Sale Items are FINAL SALE and are eligible for Exchange Only and must be returned within 10 days of the date of your receipt.

For Exchanges outside of the Continental US, please contact International Checkout Customer Support at support@internationalcheckout.com

Refunds will be made to the original form of payment. GOURMET does not refund shipping charges.

Physical Retail Store and Other Online Retail Purchases unfortunately cannot be accepted for Exchange or Refund from Gourmetfootwear.com.

Please Note: GOURMET only accepts returned merchandise that is received in new, unworn, original condition and in the original, unmarked, undamaged GOURMET box. Any returned merchandise that cannot be sold as new will be returned to the sender.
WE DO NOT accept returns like the photo below. It must be packaged in a separate box:


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